Terms and Con­di­tions (T&Cs)

1. Scope

These Terms and Con­di­tions apply to all ser­vices pro­vid­ed by Trans­form & Thrive with­in the scope of the online prac­tice. By uti­liz­ing the ser­vices, the client acknowl­edges and accepts these T&Cs.

2. Con­clu­sion of Con­tract

The con­tract between Trans­form & Thrive (here­after also referred to as cou­ples coun­sel­lor) and the client is con­clud­ed by book­ing an appoint­ment via the Trans­form & Thrive web­site or through a writ­ten agree­ment via email. The client will receive a con­fir­ma­tion email after book­ing.

3. Ser­vices

Trans­form & Thrive offers online coun­selling ses­sions for cou­ples and indi­vid­u­als. The ses­sions are con­duct­ed via video con­fer­ence or tele­phone. The spe­cif­ic con­tent and goals of the coun­selling are indi­vid­u­al­ly agreed upon with the clients.

4. Ini­tial Con­sul­ta­tion

  • The first ini­tial con­sul­ta­tion is non-bind­ing and free of charge.
  • Dur­ing this con­sul­ta­tion, the client and the cou­ples coun­sel­lor can dis­cuss the expec­ta­tions and goals of the coun­selling.
  • There is no oblig­a­tion to book fur­ther ses­sions after the ini­tial con­sul­ta­tion.

5. Appoint­ments and Can­cel­la­tions

  • All sub­se­quent appoint­ments are bind­ing for both par­ties.
  • Can­cel­la­tions or resched­ul­ing by the client must be made at least 24 hours before the sched­uled appoint­ment, oth­er­wise the full fee for the ses­sion will be charged. 
  • Trans­form & Thrive reserves the right to can­cel or resched­ule an appoint­ment at short notice for impor­tant rea­sons (e.g., ill­ness). In such a case, a replace­ment appoint­ment will be offered.

6. Fees and Pay­ment Terms

  • The fees for the coun­selling ser­vices are agreed upon before the ses­sion.
  • After the ses­sion, the client will receive an invoice, which must be paid in full with­in 14 days from the invoice date.
  • Pay­ment is made via bank trans­fer to the account spec­i­fied in the invoice.

7. Con­fi­den­tial­i­ty

Trans­form & Thrive is com­mit­ted to treat­ing all infor­ma­tion dis­closed dur­ing coun­selling as con­fi­den­tial. This does not apply if there is a legal oblig­a­tion to dis­close infor­ma­tion or if it becomes appar­ent that there is a dan­ger to the life or health of the client or oth­ers.

8. Lia­bil­i­ty

  • Trans­form & Thrive is not liable for any dam­ages result­ing from the use of the coun­selling ser­vices, unless such dam­ages are caused by inten­tion­al or gross­ly neg­li­gent behav­ior.
  • The coun­selling does not replace ther­a­peu­tic or med­ical treat­ment. Trans­form & Thrive does not assume any lia­bil­i­ty for the effec­tive­ness of the coun­selling or for achiev­ing the desired out­comes.

9. Final Pro­vi­sions

  • If any pro­vi­sion of these T&Cs is or becomes invalid, the valid­i­ty of the remain­ing pro­vi­sions shall not be affect­ed.
  • The law of the Fed­er­al Repub­lic of Ger­many applies.
  • The place of juris­dic­tion for all dis­putes aris­ing from this con­trac­tu­al rela­tion­ship, to the extent legal­ly per­mis­si­ble, is the reg­is­tered office of Trans­form & Thrive.